VIDAVIVA ORGANIC FOOD PRODUCTS, S.L. informs you that your personal data will be processed in accordance with the provisions of data protection regulations [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation (GDPR); Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD); Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE)] and other applicable regulations.

The web site https://www.vidaviva.eco/ is owned by VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L.

I. Data Controller:

Identity: VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L.

CIF: B-76792019.

Address: Lugar La Pasada, Number 15, 38780, Tijarafe, La Palma, Santa Cruz de Tenerife, Spain.

Telephone: (34) 684.417.402 / 695.581.282.

E-mail: ecofood@vidaviva.eco / shop@vidaviva.eco.

Registered in the Mercantile Registry of Santa Cruz de La Palma in Volume 76, Book 0, Folio 111, Inscription 1ª. Document 1/2019/72, Entry 24/65.

II. Definitions:

WEB SITE: Domain that is made available to Internet Users. Describes the system for accessing information via the Internet. Pages designed and published under a domain name on the Internet and which are the result of the information that the owner makes available to the User.

PERSON RESPONSIBLE FOR THE PROCESSING: Natural or legal person, public authority, service or other body that, alone or together with others, determines the purposes and means of the processing.

PERSON IN CHARGE OF PROCESSING: Natural or legal person, public authority, service or other body that processes personal data on behalf of the controller.

USER: Natural or legal person who browses the website. Access to and use of this website is conditional upon the prior reading and full, express and unreserved acceptance of this Privacy Policy in force at the time of access, which we ask you to read carefully. By accessing or using the Website, you acknowledge that you have read and understood without limitation or qualification this Privacy Policy.

CONTENT: Information and services that make up the entire domain that VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. makes available to the User. It contains messages, texts, graphics, photographs, icons, logos, links, software, appearance, graphic design and, in general, all the information contained in the website.

HYPERLINK: Technique by which the User can navigate through different pages of the website, or the Internet, with a simple click on the text, icon or indicative button containing the link.

COOKIES: Technical means for the traceability and monitoring of navigation on websites, are small text files that are written on the user’s computer. As they have implications on privacy, VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. gives timely and reliable notice to the User of their use in this website.

III. Purpose of Processing:

When a User provides information, it may include personal data such as name, surname, e-mail address, telephone number, among others. By providing this information, the User grants his/her consent for his/her information to be collected, used, managed and stored by VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L., only as described in this Privacy Policy.

In this web site there are different systems for capturing personal information, treating the information provided by the User for the following purposes:

Establish communication between the parties.
Manage the contractual or similar relationship established.
Manage your purchase request. Receive, manage and process orders.
Contact book management.
To guarantee the quality of services.
Development, fulfillment and execution of the contractual or similar relationship established.
Respond to inquiries, including call requests.
To provide you with the information or services you request from us.
Billing and collection management.
Provide technical support for troubleshooting and incident resolution.
To offer you personalized attention.
To ensure compliance with the terms of use and applicable law.
To support and improve the services offered by this website.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. may use your data to contact you, both electronically and non-electronically, to obtain your opinion about the service provided. You can revoke your consent at any time by sending a letter with the subject “UNSUBSCRIBE” to VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L., through its contact details (postal or e-mail address).

We will not process your personal data for any other purpose than those described above, unless required by law or court order.

IV. Personal Information Capture Systems:

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will process the personal data provided by the User through the different systems for the capture of personal information placed at the disposal of the Users and which respond, according to the specific case, to the management and attention of requests for orders/purchases, requests for information, consultations or any services provided and/or offered by VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L.

The following is a list of the systems used to collect personal information, indicating the purpose, the lawfulness and the persons in charge of the processing.

CAPTURE SYSTEM	PURPOSE OF TREATMENT	LAWFULNESS OF THE TREATMENT	MORE INFORMATION
Management of the Contact web form.	Administrative management of the data necessary to process your request / inquiry, including call requests. To provide you with the information or services you request from us. For the development, fulfillment and execution of the contractual or similar relationship established.	The processing is necessary for the performance of a contract to which the data subject is party or for the implementation at the request of the data subject of pre-contractual measures [Article 6(1)(b) of the GDPR]; The data subject consented to the processing of his or her personal data for one or more specified purposes [Article 6(1)(a) of the GDPR].	The web site has a SSL encryption that allows the User to securely send their personal data through standard contact forms, hosted on the servers that VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. has contracted to OVH HISPANO, S.L. You can consult the Privacy Policy of OVH HISPANO, S.L. in the following link: https://www.ovhcloud.com/es-es/personal-data-protection/.
Management of the order / purchase web form.	Administrative management of the data necessary to process your request / order / purchase. To provide you with the information, services, items or products you request from us by completing online forms, including responses to inquiries, order requests. For the development, fulfillment and execution of the contractual or similar relationship established. Manage the request for information on the availability of products through the website. Manage the payment of the purchase made. Manage and process the delivery of orders. Activate the necessary mechanisms to prevent potential fraud during the payment process. In case of suspicion that the operation may be fraudulent, the transaction will be blocked. Manage refunds once payment has been made. For billing purposes, as well as to provide you with confirmation of your order.	The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at the request of the data subject of pre-contractual measures [Article 6(1)(b) of the GDPR]. Article 46.2.c) of the GDPR. Transfers through adequate safeguards based on standard data protection clauses adopted by the Commission.	The website has an SSL encryption that allows the User to securely send their personal data through standard contact forms. VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. has contracted with the following service providers as data processors. OVH HISPANO, S.L., for the hosting of the web form. You can consult the Privacy Policy of OVH HISPANO, S.L. at the following link: https://www.ovhcloud.com/es-es/personal-data-protection/. WooCommerce Ireland Ltd., a company of Automattic, Inc. to process personal information in the European Economic Area (EEA), for the management of the Online Shop, e-commerce platform. You can consult its Privacy Policy at the following link https://automattic.com/privacy/ STRIPE PAYMENTS EUROPE, Ltd., for the management of the payment gateway. You can consult its Privacy Policy at the following link https://stripe.com/es/privacy. Persons or Entities directly related to VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. whose access to the personal data is necessary for the provision of the service (shipment of the order/purchase, transport and delivery services).
Management of e-mails.	To provide you with the information or services you request from us via e-mail. Manage the confirmation/cancellation of your order via email. Respond to doubts, queries raised, including call answering requests.	The processing is necessary for the performance of a contract to which the data subject is party or for the implementation at the request of the data subject of pre-contractual measures [Article 6(1)(b) of the GDPR] and the data subject consented to the processing of his or her personal data for one or more specified purposes [Article 6(1)(a) of the GDPR].	The e-mails have SSL security certificate and are hosted in the servers that VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. has contracted to OVH HISPANO, S.L. You can consult the Privacy Policy of OVH HISPANO, S.L. in the following link: https://www.ovhcloud.com/es-es/personal-data-protection/.
Instant Messaging Management (WhatsApp Business).	To provide you with the information or services you request from us. To provide direct and instantaneous attention. Expedite the management of the requested services. The processing of the data in this case will be informative, in general as a means of communication.	The data subject consented to the processing of his or her personal data for one or more specific purposes [Article 6(1)(a) of the GDPR], in conjunction with Article 46(2)(c) of the GDPR. Transfers through adequate safeguards based on standard data protection clauses adopted by the Commission.	WhatsApp Business services are provided by WhatsApp Ireland Limited (WhatsApp Ireland). Information controlled by WhatsApp Ireland Limited may be transferred to WhatsApp LLC as a sub-processor. WhatsApp LLC is located in the United States. An International Data Transfer is made to a third country or international organization that has provided adequate safeguards and on condition that data subjects have enforceable rights and effective legal remedies, based on the Standard Contractual Clause within the meaning of Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council. You can refer to the Appendix on WhatsApp Business data transfer at the following link https://www.whatsapp.com/legal/business-data-transfer-addendum.
Management of commercial communications through the Newsletter.	Manage the User’s subscription to the Newsletter. Sending of the Newsletter with information about services / products. Management of informative communications.	The data subject consented to the processing of his/her personal data for one or more specific purposes [article 6.1.a) of the RGPD] and article 21.1 of the LSSI-CE.	Commercial communications are sent through the Newsletter, using the SENDINBLUE Platform as a marketing platform. You can consult the SENDINBLUE Privacy Policy at the following link: https://es.sendinblue.com/legal/privacypolicy/.
Cookie Management.	Currently the website makes use of own and third party cookies, for technical purposes, preferences or customization, analysis or measurement and behavioral advertising. Technical cookies ensure basic functionality and security features of the website. Preference or personalization cookies are a collection of internal metrics of user activities to improve your experience. The analysis or measurement cookies allow to analyze the use made by users of the website, check if the browser has cookies enabled, remember the consent given by the web user for the installation of these cookies, the information obtained is anonymized. Behavioral advertising cookies include campaign information related to the user, the information obtained is anonymized. You can obtain more information about the cookies we use by accessing our Cookie Policy.

Social Networks VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. has a profile in some of the main social networks on the Internet (Facebook and Instagram). Your data as a User will be treated only for the purpose of properly managing the profile of VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. in the Social Network, giving publicity about our services.

Purpose of Processing: Monitoring of Social Networks (RRSS) and advertise our services.

Lawfulness of Processing: The data subject consented to the processing of his or her personal data for one or more specific purposes [Article 6(1)(a) of the GDPR].

The following are the social networks where VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. has a profile:

Facebook: https://www.facebook.com/Vidaviva-Ecofood-108918091822654. You can consult its Privacy Policy at the following link: https://es-es.facebook.com/privacy/explanation/.

Instagram: https://instagram.com/vidavivaeco?igshid=YmMyMTA2M2Y=. You can consult its Privacy Policy at the following link: https://es-la.facebook.com/help/instagram/155833707900388/.

The treatment of the data carried out by the Users who become followers in the social networks of VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network in each case and previously accepted by the User.

The treatment that VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will carry out within each of the referred networks will be, at most, the one that the Social Network allows to the corporate profiles. VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will correctly manage its presence in the Social Network, informing about activities, events, news, services. VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will be able to inform, when the Law does not prohibit it, to its followers by any means that the social network allows about its activities, events, news, services, products.

Extraction of data: In no case shall VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. extract data from the Social Networks, unless the consent of the User to do so is timely and expressly obtained.

Rights of data subjects: Due to the very nature of social networks, the effective exercise of the data protection rights of the follower is subject to the modification of the follower’s personal profile.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. may also collect anonymous information about the use made by the User in the web site.

V. Lawfulness of Data Processing:

The lawful bases for the processing of personal data are:

The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at the request of the data subject of pre-contractual measures [Article 6(1)(b) of the GDPR].
The data subject consented to the processing of his or her personal data for one or more specific purposes [Article 6(1)(a) of the GDPR].
Transfers by means of appropriate safeguards based on standard data protection clauses adopted by the Commission [Article 46(2)(c) of the GDPR.
Prohibition of commercial communications via e-mail or equivalent electronic means of communication. [Article 21.1 of the LSSI-CE: It is forbidden to send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorized by the recipients thereof].

The User’s consent will be requested at the time of:

proceed with your request for contact.
proceed with your order/purchase request.
before proceeding to process your personal data.

In order to provide personal data through the forms on the website, consent to this Privacy Policy and Legal Notice is required by checking the box provided for this purpose.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditions the execution of the established contractual relationship.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will only provide User’s information to the State Security Forces and Corps, competent Public Administrations in the cases foreseen by Law and for the purposes defined therein, Judges and Courts by requirement or court order or by obligation of a rule with the rank of Law.

VI. Source of Data:

The personal data comes directly from the User as a data subject and has been collected through the different systems for capturing personal information, for example, contact / order forms or through telephone calls, with contact requests.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. requires the User to provide his/her personal data through the contact / order form. In this sense, the following personal data, among others, are requested: Name and Surname, E-mail, Telephone Number, Postal Address, Credit or Debit Card Information. It will be necessary for the User to provide all the personal data identified as required in the form. Failure to provide the requested data could affect the described purpose.

VII. Data Category:

The categories of data processed through the website are identification and contact data. No specially protected categories of data are processed.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. applies the relevant security measures, both technical and / or organizational, on the personal data collected, focusing on the existing risk at all times in compliance with a legal obligation under the RGPD. VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. maintains a firm commitment to the processing of personal data in a transparent, lawful and legitimate manner, in accordance with the principles relating to the processing and other obligations under the data protection regulations. Each of these measures guarantees the permanent confidentiality, integrity, availability and resilience of the processing systems and services. In addition, processes of verification, evaluation and assessment of the effectiveness of such measures are regularly carried out to ensure the security of the processing.

The information provided by the User shall be considered confidential at all times, and shall not be used for purposes other than those related to the services contracted to VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L., which undertakes not to disclose or reveal such confidential information.

VIII. Conservation periods:

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. keeps the personal data for a limited and proportional period of time. The data processed for the purpose of managing the relationship between the User and VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. (name, surname, email, telephone number, etc.) will be retained for the duration of the contractual or similar relationship or while the User does not request its deletion, in which case, the personal data identifying the User will be kept, duly blocked, on our servers only for the purpose of meeting any requirement of Judges and Courts, Prosecutors or competent Public Administrations, for the requirement of possible liabilities arising from the treatment and only for the period of limitation of the same. At the end of the retention period, the data and backup copies will be deleted from all media, with appropriate security measures to ensure their total destruction.

Disaggregated data: Disaggregated data will be retained without a deletion period.

User Data: The period of retention of personal data will vary depending on the service that the User contracts. In any case, it will be the minimum necessary, and may be maintained until:

Data of Users subscribed to the Newsletter: From the time the User gives his/her consent until he/she withdraws it.
1 year: Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE), traffic data related to electronic communications.
4 years: Articles 66 and following of the General Tax Law.
6 years: Article 30 Code of Commerce.
10 years: Article 25 of Law 10/2010 of April 28, 2010, on the prevention of money laundering and terrorist financing.

IX. Data Processors:

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. may contract with service providers as data processors. Data processing is regulated by means of a data processor contract.

OVH HISPANO, S.L., with address at Calle Alcalá, Número 21, 5ª Planta, 28014, Madrid, Spain, for the hosting of the website and e-mails. You can consult its Privacy Policy at the following link: https://www.ovhcloud.com/es-es/personal-data-protection/.

STRIPE PAYMENTS EUROPE, Ltd., is a subsidiary of Stripe, Inc. and is a private company incorporated in Ireland, with registered office at 1 Grand Canal Street Lower, Dublin 2, Ireland, for the management of the payment gateway. You can consult its Privacy Policy at the following link https://stripe.com/es/privacy.
WOOCOMMERCE IRELAND Ltd., a company of Automattic, Inc. to process personal information in the European Economic Area (EEA), domiciled at Grand Canal Dock, 25 Herbert Pl Dublin, D02 AY86, Ireland, for the management of the Online Shop, an e-commerce platform. You can consult its Privacy Policy at the following link https://automattic.com/privacy/.
SENDINBLUE, Société par Actions Simplifiée, registered in the Paris Trade and Companies Register under number 498 019 298, with registered office at 55 rue d’Amsterdam, 75008, Paris, France, for the management of the Newsletter. You can consult its Privacy Policy at the following link https://es.sendinblue.com/legal/privacypolicy/.
WHATSAPP IRELAND LIMITED (WhatsApp Ireland), having its registered office at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, for instant communications through WhatsApp Business. You can consult its legal information at the following link https://www.whatsapp.com/legal/business-data-processing-terms.
Persons or Entities directly related to VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. whose access to the personal data is necessary for the provision of the service.

X. Recipients of Transfers and International Data Transfers:

Data transfers are made to:

Banks / Savings Banks.
Fraud Detection and Prevention Entities.
Public Administrations to the extent that such communication is necessary or mandatory and in the cases provided for by law and for the purposes defined therein.

International Data Transfers are made to:

Stripe Inc. with servers located in the United States. Information controlled by Stripe Payments Europe, Ltd. may be transferred to Stripe Inc. based on the Standard Contractual Clause within the meaning of Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council.
Automattic Inc. and WooCommerce, Inc. also process personal data related to the services provided by WooCommerce Ireland Ltd. An International Data Transfer is made to a third country or international organization that has provided adequate safeguards and on condition that data subjects have enforceable rights and effective legal remedies, based on the Standard Contractual Clause within the meaning of Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council.
WhatsApp LLC in its capacity as sub-processor of WhatsApp Ireland Limited. WhatsApp LLC is located in the United States. An International Data Transfer is made to a third country or international organization that has provided adequate safeguards and on condition that data subjects have enforceable rights and effective legal remedies, based on the Standard Contractual Clause within the meaning of Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. does not sell, rent or transfer personal data that may identify the User, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out, in such cases, prior consent will be required from Users, informing them of the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest safety standards.

XI. Safety measures:

For the treatment of the data VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. implements all the technical and organizational security measures established in the current legislation. Data protection measures necessary to prevent the loss of information, alteration of data or access to it by unauthorized personnel.

With respect to the confidentiality of data processing, VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. ensures that any person authorized to process the User’s data, including its staff, collaborators and service providers, is obliged to respect confidentiality.

Principles established by VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. in the processing of personal data in accordance with the requirements of the General Data Protection Regulation:

Principle of lawfulness, fairness and transparency: Personal data will be processed in a lawful, fair and transparent manner in relation to the data subject.
Purpose limitation principle: Personal data will be collected for specified, explicit and legitimate purposes and will not be further processed in any way that is incompatible with those purposes.
Principle of data minimization: Personal data shall only be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Principle of accuracy: Personal data must be accurate and, where necessary, shall be updated, taking all reasonable steps to ensure that personal data that are inaccurate with respect to the purposes for which they are processed are promptly deleted or rectified.
Principle of limitation of the storage period: Personal data shall be kept in a form that permits identification of data subjects for no longer than is necessary for the purposes of processing the personal data.
Principle of integrity and confidentiality: Personal data shall be processed in such a way as to ensure appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the implementation of appropriate technical or organizational measures.

Taking into account the state of the art, the cost of the application and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity that the processing entails for the rights and freedoms of natural persons, VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. applies the:

Data protection by design: It undertakes to implement, both at the time of determining the means of processing and at the time of the processing itself, the appropriate technical and organizational measures, such as pseudonymization, which are designed to effectively implement the principles of data protection, such as data minimization, and to integrate the necessary safeguards in the processing in order to comply with the requirements of the GDPR and to protect the rights of the data subject.
Data protection throughout the information life cycle: The necessary measures are implemented to ensure the protection of personal data throughout the information life cycle.
Data protection by default: Appropriate technical and organizational measures are implemented to ensure that, by default, only personal data necessary for each of the specific purposes of the processing are processed.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. establishes the following security measures:

Perform regular backups or backups.
Encrypts communication channels: means that electronic communications are encrypted using the SSL protocol. It is a security protocol that allows User data to travel in an integral and secure manner, the transmission of data between the Server and the User is fully encrypted or encrypted.
The e-mail servers hosting the mailboxes are SSL certified. All communication between the client, the mail server and the destination mail servers is encrypted.
Stores personal information on secure servers, protected through passwords and firewalls.
Periodically conducts internal data protection audits.
It does not use personal data for purposes other than those for which they were originally collected.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. cannot guarantee the impregnability of the Internet network, and therefore the violation of personal data through fraudulent access to them by third parties.

XII. Navigation:

When browsing the web site, data is collected which may include geographical location of access, type and version of the browser and operating system, information and duration of visits, use of the web site, a record of how the services and sites are used, as well as other data that cannot be used to identify the User and that VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will use to improve the navigation through the web site.

When accessing third party websites, the User can decide whether to accept their privacy and cookie policies. The User can accept or reject third party cookies from the configuration options of your browser or from the system enabled by third parties for this purpose.

XIII. Accuracy and Veracity of the Data:

The User is the only responsible for the veracity and correctness of the data provided through the web site, exonerating VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. from any responsibility in this respect.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The User agrees to provide complete and correct information through the different means of contact (e-mails, web forms, phone calls).

The User guarantees that he/she is at least 14 years old. The website is not directed to minors. If you are a minor, please do not attempt to register as a User of our website, applications or products. If we discover that we have mistakenly obtained personal information about a minor, we will delete that information as soon as possible.

XIV. Rights of Persons:

Any person has the right to obtain confirmation as to whether VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. processes personal data concerning him/her, or not.

Any interested party may request the exercise of the following rights, by submitting a written request to VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L., including a photocopy of your ID card or other identity document:

Right of access: Allows the data subject to know and obtain information about their personal data subject to processing.
Right of rectification or suppression: Allows correcting errors, modifying data that turns out to be inaccurate or incomplete and guaranteeing the accuracy of the information being processed or allows the suppression of data that turns out to be inadequate or excessive.
Right of opposition: The data subject’s right not to have his or her personal data processed or to have it stopped, in which case it will only be kept for compelling legitimate reasons, or for the exercise or defense of possible claims.
Limitation of processing: It entails the marking of the personal data kept, with the purpose of limiting its future processing, in which case, it will only be kept for the exercise or defense of claims.
Data portability: Providing the data subject with the data being processed, so that the data subject can transmit it to another data controller, without hindrance. As a data subject, you have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable form and to transmit it to another controller when: The processing is based on consent, the data have been provided by the data subject and the processing is carried out by automated means. When exercising your right to data portability, you have the right to have personal data transmitted directly from data controller to data controller where technically feasible.
The right not to be subject to automated individual decisions (including profiling): Right not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects.

You may withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal, as well as file a complaint, if you consider that your data have been processed inappropriately, before the Supervisory Authority, being in the case of Spain, the Spanish Data Protection Agency (AEPD), through its website https://www.aepd.es/ or through the postal address Calle Jorge Juan, Número 6, 28001, Madrid, Spain.

We will respond to your requests as soon as possible and, in any case, within one month of receiving your request. This period may be extended for a further two months if necessary, taking into account the complexity and number of applications. VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will inform the interested party of the extension within the first month after the request.

XV. Commercial Mailings:

In application of the Law 34/2002, of July 11, 2002, of Information Society Services and Electronic Commerce (LSSI-CE), VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will not send advertising or promotional communications by e-mail or any other equivalent electronic communication means, which had not been previously requested or expressly authorized by the User.

In the case of Users with whom there is a previous contractual relationship VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. is authorized to send commercial communications regarding products or services that come from VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. and that are similar to those that were initially contracted. In any case, the User may request that no further commercial information be sent to him/her through the established contact channels, proving his/her identity.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. undertakes not to send commercial communications without properly identifying them.

XVI. Copyright:

The source code, graphic designs, images, photographs, animations, software, texts, as well as the information and contents included in this web site are protected by the Spanish legislation on intellectual and industrial property rights and it is not allowed, the total or partial reproduction of this web site, nor its computer processing, public communication, distribution, diffusion, modification or transformation, without the previous permission in writing of VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L.

The User is only entitled to a private use of them, needing express authorization from VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. to modify, reproduce, exploit or distribute them.

Without prejudice to the foregoing, the User is granted the rights to access, download, print, reproduce in any medium, as well as the use of the contents of the website to which he/she is allowed to have access, for merely informative purposes.

XVII. Conditions of Access:

Access to this website is free of charge and does not require prior subscription or registration. The User shall access in good faith and in accordance with this Privacy Policy and access shall be at the User’s sole risk.

The User is expressly prohibited from using and obtaining the services and contents offered on the website for procedures other than those stipulated.

XVIII. Cookies:

Currently the website makes use of own and third party cookies, for technical purposes, preferences or customization, analysis or measurement and behavioral advertising. Technical cookies ensure basic functionality and security features of the website. Preference or personalization cookies are a collection of internal metrics of user activities to improve your experience. The analysis or measurement cookies allow to analyze the use made by users of the website, check if the browser has cookies enabled, remember the consent given by the web user for the installation of these cookies, the information obtained is anonymized. Behavioral advertising cookies include campaign information related to the user, the information obtained is anonymized.

You can access our Cookies Policy and obtain more information about the cookies we use.

XIX. Responsibilities:

In making the website available to the User, we try to offer quality content and services, using the utmost diligence, not only in the provision of the same, but also in the technological means used. However, we shall not be liable for the presence of viruses or any other element that may in any way damage the User’s computer system, documents and files.

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. does not guarantee the correct functioning with respect to the availability and continuity of its web site. As far as possible we will try to inform the User of any interruption in the service, correcting it as soon as possible. However, we are exempt from any liability arising from the incorrect operation or interruptions of this website.

XX. Language and Regulatory Framework:

The language applicable to this Privacy Policy is Spanish.

The applicable regulatory framework for the processing of personal data performed by VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation (GDPR), Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE) and other applicable regulations.

XXI. Changes in the Privacy Policy:

VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. reserves the right to modify this policy to adapt it to new legislation or jurisprudence. In such cases, VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. will announce in the web site the changes introduced before their implementation.

XXII. Privacy Policy Updates:

This Privacy Policy is effective as of July 19, 2022. We can modify them at any time, please check the date of issue each time you log on to our website to ensure that no changes have been made that may affect you. For any clarification you can contact us by phone at (34) 684.417.402 / 695.581.282 or by e-mail at ecofood@vidaviva.eco / shop@vidaviva.eco.

Note: The present legal text has been drawn up by virtue of the service contract subscribed between VIDAVIVA PRODUCTOS ALIMENTICIOS ECOLÓGICOS, S.L. and AFONSO & GONZÁLEZ ASESORES, S.L., the latter reserving the ownership of said legal text by virtue of the provisions of the Intellectual Property Law, being expressly forbidden the copy, reproduction, transcription, distribution and public communication, including its modality of making available, of the totality or part of the content of this legal text, for commercial purposes, in any support and by any technical means, without the authorization of AFONSO & GONZÁLEZ ASESORES, S.L.

Privacy Policy